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All use cases/Nonprofits

Volunteers who know what to do before their first shift.

The problemVolunteers give you hours, not a training day.

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The industry today

People you can't send on a training day

A nonprofit trains people it doesn't employ. Volunteers bring goodwill and a free Saturday, not a desk, a login or a training budget, and many move on within the year. Staff are stretched thin, so the volunteer manager briefs each new group by hand, in a corridor, between deliveries. In Saudi Arabia volunteering has already reached its Vision 2030 target, which means more first days than any coordinator can run in person.

What they need to know is not light. A volunteer may be the first person a visitor confides in, so safeguarding and PSEA can't wait for month three. Field workers carry cash, donations and the organisation's name into people's homes. Funders and regulators want proof of due care. Meanwhile the handbook is a long PDF last updated by someone who has left, and the evidence of training is a sheet of signatures in a drawer.

74.6%
74.6% of US nonprofits that answered a 2023 survey reported job vacancies.National Council of Nonprofits, 2023 Nonprofit Workforce Survey
1 million
Saudi Arabia reached its Vision 2030 target of 1 million volunteers at the end of 2024, six years early, counted as annual volunteers.National Center for Non-Profit Sector CEO, reported by Arab News, 2024
28.3%
28.3% of US residents aged 16+ (75.7 million people) volunteered formally in 2023, giving 4.99 billion hours worth over $167 billion.US Census Bureau and AmeriCorps, Volunteering and Civic Life, 2024

Where training breaks

What makes this hard, and what changes

  • The problem

    Volunteers give you hours, not a training day.

    With Coursento

    Short filmed lessons they watch on their own phones before the first shift, with the offline app where the signal drops.

  • The problem

    Safeguarding gets one slide and a signature.

    With Coursento

    Filmed scenes show how a disclosure really sounds, and every lesson ends in a decision the volunteer has to make.

  • The problem

    Volunteers come and go, so the same induction runs again and again.

    With Coursento

    Build it once from your handbook. When a policy changes, change one scene and keep the rest.

  • The problem

    A funder asks who was trained, and the answer is in a drawer.

    With Coursento

    See who finished, with scores and certificates by programme in Coursento, ready for your next report.

How it works

From your document to a course

Turn your handbook, safeguarding policy and programme guides into short filmed courses volunteers watch on their own phones, in English and Arabic, and see who finished when a funder asks.

What you bring

  • Volunteer handbook
  • Safeguarding and PSEA policy
  • Code of conduct
  • Programme guides and field manuals
  • Donation and finance procedures

Volunteers use a seat on Starter and Growth and none on Enterprise. SCORM or cmi5 packages in your LMS, or MP4 files, need no Coursento seats. Build from policies and guides, never case files or beneficiary records.

Start from one of these

Courses to start from

Take a brief as it is, or change it to fit. It goes with you into your workspace, where nothing is made until you approve the plan.

  • All volunteers and staff

    Safeguarding: Recognise, Respond, Report

    Three short lessons for all volunteers and staff, with a quiet disclosure to handle and a five-question check. English and Arabic.

  • New volunteers

    Welcome to the Mission

    Two short lessons for new volunteers, from your handbook, with a first-shift decision and a three-question check.

  • Fundraisers and cash handlers

    Handling Donations the Right Way

    Two short lessons for fundraisers and cash handlers, with a decision at the collection point and a five-question check.

  • Field staff

    Field Safety for Community Workers

    Three short lessons for field staff, with a home-visit decision in each and a five-question check.

  • New staff and partners

    Our Programme Model in Six Scenes

    One lesson for new staff and partner organisations, from your programme guide, with a three-question check.

  • The public

    Food Waste Awareness for the Public

    One short film in Arabic for the public, with captions, to export as MP4 for your own channels.

Who this is for

  • Volunteer manager

    Stops repeating the same briefing, and sees who is ready before the first shift.

  • Safeguarding lead

    Approves the plan first, then sees who finished.

  • Programme director

    Gets one way of working to every site and partner.

  • Development lead

    Has a training record to put in the next funder report.

What to measure

Coursento tracks completion, scores, time and certificates. You bring the outcome data.

  • Volunteer activation time
  • 90-day retention
  • Safeguarding coverage
  • Completion before the first shift
  • Cost per trained volunteer
  • Training evidence in funder reports

Supports your obligations under

United States
Uniform Guidance 2 CFR 200
European Union
GDPR for donor data · UK Charity Commission safeguarding duties
Gulf
National Center for Non-Profit Sector governance (KSA)
International
IASC Six Core Principles (PSEA) · FATF Recommendation 8

Coursento helps you deliver and evidence training. It doesn't replace your compliance programme or legal advice, and it holds no certification.

Questions

Do volunteers need a seat?

On Starter and Growth, yes; on Enterprise, no. SCORM or cmi5 packages in your LMS, or MP4 files, need no Coursento seats, though MP4 files carry a small Coursento.com mark and don't show who finished. Validation against real LMSs is in progress, so test a package in yours first.

Can volunteers join without a work email?

Yes. Send an invite code or a share link, with a use limit and an expiry date, and they join with any email address. They watch on their own phones, and the offline app helps where the signal drops.

Does this replace our safeguarding training?

No. Coursento helps you deliver and evidence it. What the training says, how concerns are reported and who handles them stay with your safeguarding lead, who approves the plan before any lesson is written.

More use cases

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  • 3 filmsBanking and financial servicesAML, fraud, conduct and cyber training people remember at the counter.
  • 3 filmsInsurance and takafulClaims, fraud, product and sales conduct training for adjusters, agents and brokers.
  • 3 filmsPharma and life sciencesGMP, data integrity, GCP and launch training built to be understood, not just signed.

  • Sample · Made with Coursento AI · People and places are fictional

    What this film shows

    On a volunteer's first Saturday at a community centre, an older visitor leans across the table and asks her to tell no one. She doesn't know what to say. In a back office a thick binder goes back on a crowded shelf. On the bus home she watches a lesson on her phone, with a real decision in it. The next Saturday she listens, promises nothing and goes to the woman with the orange lanyard.

  • Sample · Made with Coursento AI · People and places are fictional

    What this film shows

    A safeguarding policy and one sentence become a plan of three lessons, which the safeguarding lead approves before anything is made. The crew writes and reviews, a filmed lesson appears, then a practice decision and an AI tutor that cites the scene. The course is published in two languages and tracked by programme, shown with sample data.

  • Sample · AI presenter · People and places are fictional

    What this film shows

    An AI presenter speaks from a community hall, a storeroom and the yard outside about training volunteers who only have a Saturday to give, with the Saudi volunteering figure on screen, a lesson frame, and what you can show a funder: who finished and when, scores by programme, certificates, and Arabic and English versions.

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