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All use cases/Banking

Compliance training people remember at the counter.

The problemAnnual modules get clicked through, then forgotten by the first real case.

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The industry today

A front line that keeps changing

A bank's training never finishes. Rules move, typologies move, and fraud moves fastest of all. Tellers, contact-centre agents and relationship managers are expected to spot what a compliance team spent weeks describing, while a customer waits in front of them.

Most of that knowledge still arrives as a long policy and an annual click-through module. It satisfies the calendar, but it rarely survives the moment it was written for. Arabic versions often arrive late, or cost twice as much, and branch staff can't leave the floor to sit through a classroom.

$3.8B
in AML, KYC and sanctions penalties worldwide in 2025, down 18% on 2024, even as penalties in EMEA rose 767%.Fenergo, 2026
AED 3M
fine on one UAE bank in July 2025 for failing to comply with anti-money-laundering instructions.Central Bank of the UAE, 2025

Where training breaks

What makes this hard, and what changes

  • The problem

    Annual modules get clicked through, then forgotten by the first real case.

    With Coursento

    Filmed scenes put the rule inside a moment, and every lesson ends in a decision the learner has to make.

  • The problem

    Training lags behind the regulation, because every update is a project.

    With Coursento

    Start from the changed policy. Change one scene and keep the rest, without rebuilding the course.

  • The problem

    Arabic versions arrive late, or cost twice as much.

    With Coursento

    Create in Arabic or English, or make a translated copy that is re-voiced and re-animated, with right-to-left built in.

  • The problem

    Audit asks who was trained, on what, and when.

    With Coursento

    See progress, scores and certificates in Coursento, or send completions to your LMS through SCORM or cmi5.

How it works

From your document to a course

Turn AML, fraud, cyber and conduct policies into filmed, interactive courses in English and Arabic, with knowledge checks, certificates and SCORM or cmi5 export, behind your single sign-on.

What you bring

  • AML and sanctions policy
  • Fraud typologies and alerts
  • Conduct and complaints procedures
  • Product sheets and scripts
  • Cyber awareness guidance

Build from policies and procedures, never customer records. Keep customer data out of your sources.

Start from one of these

Courses to start from

Take a brief as it is, or change it to fit. It goes with you into your workspace, where nothing is made until you approve the plan.

  • Tellers

    Spot the Money Mule

    Three short lessons for tellers, with a branching decision and a five-question check. English and Arabic.

  • Operations and compliance

    Sanctions Screening Without Guesswork

    Three short lessons for operations staff, with worked alerts and a five-question check.

  • All staff

    Deepfake CEO Calls and Vishing

    Two short lessons for all staff, with a decision at each call and a five-question check.

  • Branch and contact centre

    Complaints Handling in Five Scenes

    One lesson for branch and contact-centre staff, with a practice conversation and a three-question check.

  • Sales staff

    Our New Credit Card: Branch Briefing

    Our New Credit Card: a two-lesson branch briefing for sales staff, from the product sheet, with a suitability decision.

  • All staff

    Using AI Safely at the Bank

    Two short lessons for all staff on what may and may not go into an AI tool, with a five-question check.

Who this is for

  • Head of the bank's academy

    Keeps a bilingual catalogue current without a production queue.

  • Compliance officer and MLRO

    Approves the plan first, then sees who finished what.

  • CISO

    Turns awareness guidance into scenes staff recognise.

  • Head of retail network

    Briefs every branch on a product or rule change at once.

What to measure

Coursento tracks completion, scores, time and certificates. You bring the outcome data.

  • On-time completion
  • Pass rates
  • Days from a rule change to trained staff
  • Audit findings
  • Phishing-simulation trend
  • Cost per bilingual course

Supports your obligations under

United States
BSA/AML programme training · FINRA 1240 and 3310 · GLBA safeguards · PCI DSS 12.6
European Union
DORA Art. 13(6) · AMLR (from July 2027) · MiFID II knowledge and competence · AI Act Art. 4
Gulf
SAMA Cyber Security Framework 3.1.6 and 3.1.7 · SAMA AML/CTF rules · NCA ECC-2:2024 · Saudi PDPL · CBUAE AML/CFT and Consumer Protection · UAE Decree-Law 10/2025
International
FATF Recommendation 18

Coursento helps you deliver and evidence training. It doesn't replace your compliance programme or legal advice, and it holds no certification.

Questions

Can we approve everything before staff see it?

Yes. You approve the plan and its cost before any lesson is written, and nothing is published until you say so. Published versions never change; an edit starts a new version.

Does this replace our compliance programme?

No. Coursento helps you deliver and evidence training. What the training must say, and whether it meets your obligations, stays with your compliance team.

Will it work with our LMS?

Courses export as SCORM or cmi5, and as MP4. Validation against real LMSs is in progress, so test a package in yours before you commit. SCORM or cmi5 packages in your LMS need no Coursento seats.

More use cases

All use cases
  • 3 filmsInsurance and takafulClaims, fraud, product and sales conduct training for adjusters, agents and brokers.
  • 3 filmsPharma and life sciencesGMP, data integrity, GCP and launch training built to be understood, not just signed.
  • 3 filmsHealthcare and hospitalsDevice, protocol and safety training for every shift, approved by your clinical leads.

  • Sample · Made with Coursento AI · People and places are fictional

    What this film shows

    A customer crosses a bank hall for his third visit this week and slides a slip across the counter. The teller hesitates. A compliance officer closes a thick binder. On her break she watches a lesson on her phone, with a real decision in it. Back at the counter she calmly flags the withdrawal to her manager.

  • Sample · Made with Coursento AI · People and places are fictional

    What this film shows

    An AML policy and one sentence become a plan of three lessons, which is approved before anything is made. The crew writes and reviews, a filmed lesson appears, then a practice decision and an AI tutor that cites the scene. The course is published in two languages, exported, and tracked by team, shown with sample data.

  • Sample · AI presenter · People and places are fictional

    What this film shows

    An AI presenter speaks from a bank hall, a back office and the counter about keeping staff current when a policy changes, with the 2025 penalties figure on screen, a lesson frame, and what you keep: SCORM and cmi5, MP4, certificates and completion records.

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